Is bed linen and towels provided?
Yes. We provide bed linen and towels for your stay.
Do we have to clean the house when we leave?
No, but we ask that you leave the home tidy with your dishes done. There is a cleaning/linen fee included in your quote and our clean team will complete a full clean after you check out.
Why are there no properties available for the dates I've selected?
There can be a number of reasons why there are no properties showing as available for the dates you have selected.
Can I bring my dog on holiday too?
We have a number of homes that are "Pet Friendly", you can view these by selecting the "Pet Friendly" page from the top left menu on the home page. If you have any doubts just ask us.
What are the payment terms and cancellation policy?
In brief we require a 25% deposit to secure your booking with the balance due a minimum of 30 days before your stay commences. All prepayments are non-refundable. For a full version of all of our terms and conditions please follow this link. When you proceed through the booking process you are provided with a full version of the terms and conditions which you must agree to in order to complete the booking process. If you have any questions don't hesitate to let us know, we'd be happy to help.
How do I make payment?
We currently have 2 payment options for you:
* Please note that Credit Card payments incur a 4% bank fee surcharge.
When do I receive my check in details?
Once you have made the full payment for your stay we will email check in details and other useful information to help you enjoy your stay in Twizel.